Topic: Bureaucratic Inertia

1 chapters across the catalog

A plan to reform the FBI involves removing all Senior Executive Service (SES) members promoted under the previous administration and replacing them with frontline agents. Serafin describes the FBI as a "factory of no's" where institutional knowledge is used to obstruct change and protect existing fiefdoms. The current system of internal investigations is criticized for creating a loop that wears out whistleblowers.